Frequently Asked Questions

Everything you need to know about your Kijimea Onlineshop experience.

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days within the EU. We offer free shipping on all orders over €75; otherwise, a flat rate of €4.95 applies.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.

Which payment methods do you accept?

Kijimea Onlineshop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.

How do I find the right size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as our fits vary between 'Slim' and 'Oversized' collections.

Are your clothing items sustainably produced?

Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we only work with factories that pass strict fair-labor audits.